Privacy Policy

South Downs Leisure (SDL) including South Downs Leisure Enterprise (SDLE) are committed to protecting and respecting your privacy when you are visiting any website or app maintained by us. This includes without limitation the website www.southdownsleisure.co.uk and www.fieldplace.co.uk, the South Downs Leisure app, other sites used by us and our social networking pages (together the “Website”) or communicating electronically with us or taking part in any activity.

This policy, together with our GDPR information further down this page explains what types of personal and non-personal information we collect when you use the Website and provide us with any information in the context of taking part in any activity. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By disclosing your personal information to us by using the Website or speaking to us over the telephone you consent to the collection, storage and processing of your personal information as stated in this policy.

South Downs Leisure uses the personal information we collect from you to provide our service to you. We will not rent, sell or share your personal information with any other company for its own marketing purposes without your consent except where mentioned in this policy.

The data controller is South Downs Leisure, a CLG registered with Companies House (no. 9204269) and based at Field Place, The Boulevard, Worthing, West Sussex BN13 1NP.

We may collect, store and use the following kinds of personal information:-

When you register as a user of the Website or app you may be asked to complete a form which will give you the option to provide some or all of your name, address, date of birth, email address, telephone number.

Information provided at the time of registering for FIT4 or Aquaschool membership with South Downs Leisure, inclusive of some or all of the information set out it the paragraph above, along with payment details and medical information.

When you contact us by email or telephone or through any contact form provided on the Website, or if you provide us with information we may ask you to provide some or all of the information set out in the paragraph above as well as any additional information required so that we can best assist you with your enquiry, we may keep a record of that correspondence and information about your booking and/or use of South Downs Leisure facilities.

We may collect, store and use information about your computer, mobile device or other item of hardware through which you access the Website and your visits to and use of the Website (including without limitation your IP address, geographical location, browser/platform type and version, Internet Service Provider, operating system, referral source/exit pages, length of visit, page views, website navigation and search terms that you use).

If you access the Website through a social networking profile, we may collect, store and use the details of that social networking profile and any information contained therein in order to populate any forms you might wish to complete on the Website.

We may also ask you to complete surveys and give feedback that we use for research purposes, although you do not have to respond to them.
We may supplement the information that you provide to us with information that we receive from third parties.

We may use your personal information for the following purposes:

• To register you with South Downs Leisure, to set up and manage your South Downs Leisure FIT4 or Aquaschool membership account.
• To enforce our terms and conditions of use including carrying out security reviews to validate your identity, age, contact details, eligibility and financial information.
• To help us understand where indicated if we need to be aware of any medical issues or concerns that may affect your use of our facilities.
• To take advice and action in relation to the collection of Direct Debits.
• To take advice and action in relation to the collection of debts.
• For detecting and protecting against error, fraud or other criminal activity.
• To manage and administer the Website and any South Downs Leisure delivered activities you have agreed to undertake.
• To improve your browsing experience by personalising the Website.
• To enable you to use the Website/app.
• To deal with enquiries, complaints and feedback from you and people with whom you have interacted as part of your involvement with us.
• To provide third parties with statistical anonymised information about our users;
• To send you emails.
• To analyse and improve the services offered on the Website and app.

We reserve the right to disclose your personal information to the extent required by any applicable law or governmental body or judicial body.

We may give information about you to the following:

• To contractors and employees of South Downs Leisure to administer your FIT4 or Aquaschool membership, your account, and any products and services provided to you now or in the future.
• To third parties who will help process or administer South Downs Leisure services, process or administer the collection of Direct Debits or who will provide advice and take action in relation to the collection of debts.

In addition, we may from time to time provide limited anonymised information relating to your usage and browsing habits on the Website to third parties.

Without limitation, we may disclose any information relating to your behaviour and any other information we consider in our sole and absolute discretion to be relevant where we believe that you have, or may in the future, commit any criminal offence in the context of your relationship with us.

We will use all reasonable endeavors to ensure that any person to whom we disclose confidential information is compliant with current data laws and policies as regards its use and storage of your personal information. In particular, our contracts with product advertisers and third-party providers state that they may use personal information relating to our customers disclosed to them by us solely for the purposes of providing services to our customers and that they may not disclose or otherwise use any such personal information for any other purpose.

You can choose to receive relevant news and promotional communications from us about Sports and Fitness, Functions and Events, and Junior Activities. You can also select how you would like us to contact you, including by email, SMS or telephone.

When you submit an enquiry through our website, a Meta lead form or another advertising platform, we may use an AI-powered automated assistant provided by HireBOB to respond and follow up about your enquiry. It may process your name, contact details, enquiry information and conversation history on our behalf. HireBOB and its approved service providers, including SalesAPE, act as data processors supporting these communications.

You can ask to speak to a member of our team or stop the automated conversation at any time. Submitting an enquiry does not automatically subscribe you to unrelated marketing communications.

You can change your marketing preferences or withdraw your consent at any time by emailing enquiries@southdownsleisure.co.uk, following the unsubscribe instructions in an email or using the opt-out instructions provided in a message.

Please note South Downs Leisure website uses cookies to ensure that you get the best experience from our website. By using our website, we assume that you are happy to receive the cookies set by our website.

About Cookies

A cookie is a small piece of text stored on your computer, phone or whatever you use to surf the Internet. We encourage you to accept the cookies our website uses as they help us to improve the user experience for you and many others

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

Most Internet browsers automatically accept cookies. However, you can amend your web browser’s settings or preferences so that you can accept all cookies, be notified when a cookie is about to be set or to reject all cookies, but this might affect your use and the functionality of this site and some features may not work if cookies are turned off or restricted.

Our Cookies

We use Google Analytics to analyse the use of our website.

Google Analytics generates statistical and other information about website use by means of cookies.

The information generated from Google Analytics is used to create reports about the use of our website.

Why do we collect website statistics

The website statistics only gathers information about how our website is being used eg the webpages visited and the routes taken to get there.

The website statistics software does not collect personal information about you or any personal data you may enter on our website, eg it does not collect contact details in forms, account numbers, payment details etc.

Blocking Cookies

Most browsers allow you to refuse to accept cookies though blocking all cookies will have a negative impact upon the usability of many websites.

Deleting Cookies

You can delete cookies already stored on your computer via your web browser. Deleting cookies will have a negative impact upon the usability of many websites.

For more information on cookies set by Google Analytics, please visit Google Analytics Cookie Usage on Websites

The data that we collect from you may be in paper and/or electronic format.

All information you provide to us is stored securely and/or encrypted.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through our Website. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

It is important that you protect against unauthorised use of your password and username to the Website. Please be sure to sign off from the Website when you finish using a shared computer.

The GDPR gives you the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at enquiries@southdownsleisure.co.uk

The Website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the GDPR. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

By submitting information to us or using our Website or registering for services through the Website, you:

• Agree to accept the data protection practices outlined in this Privacy Policy; and
• Consent to our collecting and processing your personal data in accordance with this Privacy Policy.

We reserve the right to amend this Privacy Policy. Any changes we may make to our privacy policy in the future will be posted on the Website at www.southdownsleisure.co.uk If you continue to use a South Downs Leisure service after we have changed this Privacy Policy, you consent to be bound by any such changes.

GDPR comes in to force from 25 May 2018. This will replace the Data Protection 1998 Act.